Refund & Cancellation Policy
Cancellation Policy
Order cancellations may be requested any time prior to shipment.
Please note that all approved cancellations are subject to a 10% cancellation fee, which will be deducted from your refund.
This fee covers the non-refundable payment processing charge incurred at the time of purchase.
To request a cancellation, please email JandKsCollection2026@gmail.com with the subject line: "CANCEL ORDER #[Your Order Number]"..
Pre-Order Policy
Please review the following information prior to placing a pre-order:
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When placing an order for a pre-order or back-order item, all products in your cart will ship together once the pre-order item becomes available. For example, if a pre-order item is scheduled to ship in one month, your entire order will be shipped at that time.
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If you wish to receive non-pre-order items sooner, please place a separate order for those items.
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Orders cannot be partially fulfilled or partially cancelled.
Pre-order and back-order purchases will be charged to your card or PayPal account immediately at the time of purchase. Cancellations of pre-orders or back-orders before shipment are allowed, but are also subject to a 10% cancellation fee to cover payment processing expenses.
If you have any questions or require assistance regarding your order or our policies, please contact us at JandKsCollection2026@gmail.com.
ALL SALES ARE FINAL
JandKsCollections LLC does not offer refunds, returns, or exchanges for any products purchased, unless otherwise required by law.
JandKsCollections LLC does not offer refunds or exchanges if you are unhappy with your purchase for any reason for any and all “mystery” or “surprise” items—no refunds will be issued under any circumstances for these products.
Please review your order carefully before completing your purchase.
JandKsCollections LLC is not responsible for damage that occurs during shipping due to mishandling by the shipping company. If your order arrives damaged as a result of shipping company mishandling, please contact the shipping company directly to file a resolution claim. We recommend retaining all packaging materials and documentation to support your claim.
If you have any questions or concerns about a product prior to purchasing, please contact us for additional information. By completing your purchase, you acknowledge and agree to this No Refund Policy.